Render Button--Technical error w/September Edition

Stephanie Ikiriko

• 24 October 2020 10:06

I am having an issue when I go to render an image now.

Please see both error messages that pop up one after the other. They don't make any sense because one statement contradicts the other. lol.

Let me know if I should just uninstall/re-install to fix!

Thanks bunches darlings!

 

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  BW Forum Team

  • 27 October 2020 04:52

  Hi Stephanie, 

  When the software is opened, it prompts opening up that version of Browzwear connect.

   

  The Browzwear connect panel is not backward compatible. This means that when you opened the newer version (sept) before an older version, then attempted to render.
  
  To resolve this, you will need to exit Browzwear Connect. Check out this help site article: https://support.browzwear.com/Reference/Troubleshooting/bcem.htm?Highlight=browzwear%20connect
  
  Hope this helps, 

  Zisie 

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  Stephanie Ikiriko

  • 27 October 2020 06:29

  I ended up deleting Connect and then re-installing the Sept edition.

  I am now able to render, I just no longer have the Connect icon at the top of my toolbar that allowed me to view the status of my renders in progress.

  Is there a way to download BW Connect by itself so I can get that toolbar icon back?

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