If you cannot find the answer to your query here, use the widget at the bottom right of the screen to contact the Support Team. (Alternatively, you may email firstname.lastname@example.org.)
To help us to give you the best support, however you request support, please provide the following information:
What type of computer you are using: PC or Mac.
A description of the issue, including whether it is about installation, a garment, or an error message, and:
If the issue is about installation, send us your license HASP. If you need a V2C, send us your C2V file.
If the issue is about a garment or an error message, send us the BW* (or VSP) file.
*Important: If sending a BW file, ensure you have saved it as the type Garment + Avatars & Accessories (*.bw).
If the issue is about an error message, describe what steps you were taking when the message displayed.
Screenshot(s) of the issue.