Standard Additional Terms and Conditions
The following standard additional terms and conditions: (a) apply in all cases where there is an Annual Maintenance Contract (“AMC”) between Browzwear and the Customer, except where expressly agreed to the contrary in writing by Browzwear; and (b) are in addition to such other contract terms and conditions as may exist in writing between Browzwear and the Customer.
The Customer shall promptly inform Browzwear of any change to the Customer’s name, address, email address, or phone number.
For the duration of the AMC, support services shall include giving the Customer access to the Help Documentation and other online resources to assist the Customer in its use of the software. Browzwear also offers optional additional services to be charged at the prices in Browzwear’s current price list.
For the duration of the AMC, Browzwear will provide the Customer with upgrades for the software in order to correct bugs or to add functional enhancements. The Customer shall be responsible for implementing installation of upgrades or reinstallation of the software.
For the duration of the AMC, Browzwear shall provide support services on Monday to Friday, 9am to 5pm, excluding public holidays, in accordance with the location of the support office designated by Browzwear.
The Customer may discontinue the AMC for the software with a perpetual license, after the expiry of the AMC term. If the AMC is discontinued through expiration or terminated by either party for any reason other than any breach of policy, the Customer may, subject to payment of the Reinstatement Fee, reinstate the AMC within three years from the expiry of the term or the terminated date whichever is later.
The Reinstatement Fee is calculated as follows, depending on when the AMC is reinstated by such payment:
No more than six months after the AMC ended, at 50% of the then current AMC price for the software.
More than six months after the AMC ended but not more than twelve months after the AMC ended, at 100% of the then current AMC price for the software.
More than twelve months after the AMC ended, at 100% of the then current AMC price for each year that has passed since the AMC ended, with a proportionate amount for each part of a year that has passed since the AMC ended, to a maximum payment equaling three years of the AMC price.
Browzwear may amend these standard terms and conditions from time to time. Notice of amendments will be posted on this website. No amendment shall have any retroactive effect.