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I have tried many times to import my patterns from Illustrator and it juts re opens illustrator and then say that the file could not be opened. I have made sure the pathways are all closed and that it is in .ai not .dxf. I'm not sure what else to do.
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Hi Mina!
Thank you for reaching out to us and I'm so sorry to hear that.
There has been a similar case like yours previously with Illustrator and DXF, perhaps you could take a look at this article and see if it helps: (1) Unable to Import Adobe Illustrator (.ai) File – Browzwear Help Center
If the issue still persists, let us know and we'll take a look.
As I said all my paths are closed which is what the other post says to do. It still will not import
Hi Mina,
We're very sorry to hear that.
We will need your BW file with your Avatar and Accessories included to better understand this issue. To save your BW file with your Avatar and Accessories. Please navigate on your Main Menu to File > Include Avatars and Accessories. Please share the file to support@browzwear.com with the subject line “Community Post – <User’s Post Title>”.
NOTICE - In sending this BW file to support@browzwear.com, you agree to allow Browzwear support to post screenshots of the garment in response to your community post question.
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