How to Get the Best Answers from Stitch
Stitch, our AI chatbot, is designed to give fast, helpful answers, but like any tool, it works best when you ask clear and well-structured questions. If you’re not getting the answers you expect, the tips below will help you get better results.
1. Be Clear and Specific
The more specific your question, the better the answer will be.
Less effective: “Why isn’t this working?”
Better: “Why does the fabric simulation fail when I apply a knit material in VStitcher 2024?”
Tip: Include what you’re trying to do, where you’re doing it, and what went wrong.
2. Ask One Question at a Time
If you ask multiple questions in one message, the chatbot may only answer part of it.
Instead of: “How do I import an avatar and how do I edit the grade rules on my pattern and can I export to an external 2D CAD software”
Try:
“How do I import an avatar?”
“How can I edit the grade rules on my pattern?”
“Can I export DXF files to an external tool?”
3. Include the Product and Version
Our chatbot supports multiple products and versions. Always mention which one you’re using.
Example: “Can I use AI Models in VStitcher 2024.2?”
This helps the chatbot give you instructions that match your setup.
4. Describe What You’ve Already Tried
If you’re troubleshooting an issue, tell the chatbot what you’ve already done.
Example: “I tried reloading the fabric and restarting VStitcher, but the texture still looks blurry.”
This prevents the chatbot from suggesting steps you’ve already taken.
5. Use Direct Language
To ensure Stitch knows exactly what you are referring to, try and use the specific names of the features/layout of the tool.
Example: “The material is not appearing in the 2D window, but it is in my resources tab. Why?”
Unsure of the proper names for the VStitcher UI? Take a look at this article for more information: VStitcher User Interface
6. Provide Context for Errors or Unexpected Results
If you see an error message or unexpected behavior, include it in your question.
Example: “I get the error ‘User Access Denied Due to Lack of Available Seats’ when trying to launch VStitcher. What does this mean?”
Exact wording helps the chatbot identify the issue more accurately.
7. Avoid Vague Words Like “This” or “That”
The chatbot can’t see your screen, so be explicit.
Instead of: “This doesn’t work.”
Say: “The fabric shrinks when I start simulation.”
8. Ask Follow-Up Questions
If the answer isn’t quite right, you can refine it by asking a follow-up.
Example: “Can you explain that step in more detail?” or “Does this work differently for woven fabrics?”
The chatbot learns from your follow-ups and can adjust its response.
9. Use Examples When Possible
Examples help clarify what you’re trying to achieve.
Example: “I want to create a dress with shirring details. What’s the best approach?”
10. When to Contact Support
If the chatbot can’t resolve your issue after a few attempts:
Try rephrasing your question
Break it into smaller parts
Or contact our support team directly for hands-on assistance
The chatbot is a great starting point, but some issues require human support. If Stitch can’t answer your question, it will automatically escalate the conversation to a human agent. Or, you can always send your question in an email to [email protected].
Quick Checklist Before You Ask
Product and version
Clear goal or problem
One question at a time
Relevant error messages or steps tried