Using the Analytics Page

The Analytics page, available only for moderators, displays details of your organization's license usage. The page includes various filters and the ability to download the information as a CSV file. It was introduced in August 2020 and the supporting historical data is from that date onwards.

A moderator can view historical or real-time data.

Historical Data

The key information displayed for historical data includes:

• Maximum Possible Users: number of users assigned to the selected contract.

• Active Seats: maximum number of seats (licenses) in use at one time under the selected contract.

• Access Denials: number of users, if any, denied access due to insufficient available seats.

Real-Time Data

The key information displayed for real-time data includes:

• Last Activity

• User Email

• Group

• Product Versions

• Session Start

• MAC Addresses

• Hostnames

Viewing Real-Time Data

By default, historical data is displayed. In addition to viewing historical data, you can view real-time data about your Browzwear license usage.

To view real-time data:

1. If the Analytics page is not already open, click Analytics. The Analytics page is displayed.

2. At the top left of the Analytics page, click Historical data.

   

   A menu is displayed.

   

3. Click Real-time data. The Analytics page displays real-time data.

To return to a view of historical data:

1. At the top left of the Analytics page, click Real-time data.

   

   A menu is displayed.

   

2. Click Historical data. The Analytics page displays historical data.

Filtering Analytics

You can filter the analytics of historical data by selecting the contract and selecting the time period covered. You can filter the analytics of real-time data by selecting the contract.

• Selecting the Contract

  To select the contract:

  1. At the top of the Analytics page, click whatever contract is currently displayed.

     

     The available contracts are displayed.

  2. Click the contract whose analytics you want to view.

     The contract expiry date is displayed with the selected contract.

• Selecting the Time Period

  To select the time period for historical data:

  1. Near the top right of the Analytics page, click the date. A calendar view is displayed with a menu of available time periods.

     The following image, when expanded, shows the calendar view being displayed.

     

  2. Click the time period for which you want to view analytics.

  3. Click away from the calendar to view the analytics.

Downloading Analytics

You can download the analytics information as a CSV file.

• To download the analytics if viewing historical data:

  1. At the top right of the page, click Download CSV.

     

     A menu is displayed.

     

     By default, the downloaded data includes:

     • Maximum number of concurrent users

     • Denials - number of users denied access to the software because all seats were taken at the time of requesting access

     • Maximum number of seats

     • Possible seat users - number of users in groups to which the contract is assigned

  2. Select Include User Data to include information about users and their sessions.

  3. Select Include User Denials to include information about the users denied access to the software because all seats were taken at the time of requesting access.

  4. Click the time period. The file is downloaded to your computer.

• To download the analytics if viewing real-time data:

  • At the top right of the page, click Download CSV.

    

    The information is downloaded to your computer.