Meet Stitch: Our New AI Support Agent
Stitch is our new AI-powered messenger, designed to help you get answers faster. Stitch replaces the previous ticket submission form on the Help Site and offers a more conversational support experience.
How Stitch Helps You
Instant answers to common questions
Stitch can reference all Help Site articles and Browzwear University content to answer “how-to” and product questions.
Clear, summarized responses
Instead of only linking articles, Stitch summarizes relevant information directly in the conversation and shows you the source.
Seamless escalation to human support
If Stitch can’t resolve your issue, it will automatically connect you with our support team. You can also ask that it directly to connect you to human support. The conversation then continues via email, just like today.
What the Experience Looks Like
1.) Launch the Messenger
In the bottom right corner of the screen, click the messenger bubble to open the messenger:
2.) Open the Messenger
When you open the messenger on the Help Site, you’ll see a welcome message inviting you to get started:
3.) Log in Securely
You’ll be directed to the Browzwear License login page. After logging in as usual, then you’ll be returned to the Help Site.
4.) Start the Conversation
From there, re-open the messenger, then click "start a conversation":
4.) Get Answers or Escalate
Stitch will attempt to resolve your question using our documentation.
It will ask whether your issue is resolved.
If not, it will try additional troubleshooting steps.
If the issue still isn’t resolved, Stitch will connect you with a human support agent and you'll receive email follow up as soon as possible.
Thanks for welcoming our newest teammate, Stitch! We’re looking forward to making your support experience faster and easier together.