If you encounter an issue in VStitcher/Lotta, we may ask for your log folder to help diagnose the issue. These are the instructions for how to collect the logs:
1.) Open VStitcher or Lotta
2.) From the Main Menu, go to Help
3.) Select Open Log Folder...
4.) Leave the file explorer open and close VStitcher and Browzwear Connect
Ensure that VStitcher does not show as open in your Dock/Taskbar
5.) Go back to the file explorer window we opened earlier, and navigate back one step in the file pathway until you see the general "log" folder
Note: If you are on a MAC, please set your finder window view to be "As Columns" to easily go backwards in the file pathway:
6.) Zip the entire log folder and share it with us in your email response
If you run into an error preventing you from zipping the folder, use Task Manager/Activity Monitor to verify VStitcher/Browzwear Connect is not running in the background.
Search for tasks using keywords "VStitcher" and "StylezoneConnect"
If you see either application running, quit the task inside Task Manager/Activity monitor and retry zipping the folder